We hope your holidays have been safe and happy! We here at the Studio chillaxed with friends and family for a couple of days, then pounced on pre-orders again with full gusto!
We've shipped out at least 75% of our pre-orders (and ALL of our other orders!) to date.
What's the delay? Well, the Awakening Box comes bundled with a novel -- and we've officially sold out of the original printing. We were able to satisfy a certain number of Awakening Box orders before running out, but currently we're waiting on the second print run from our friends over at Fur Planet.
We thought about sending the Awakening Boxes out immediately, and then the novel out after it gets to us, but the resulting shipping costs would be hard to cover. Instead, we're just sitting on the Boxes a liiiiiittle bit longer to see if we can't get them all out together.
I will update as soon as I have an ETA on the book shipment!
Quick note about tracking numbers on large packages: If you've seen our new FAQ that we posted recently, you may have seen that we're going to be emailing about packages that qualify for tracking through USPS. We manage this by sending out an automated email from USPS at the time we purchase postage. We've tested this system and have seen that it works, but haven't seen much feedback from you guys! I've been doing it for a few weeks now - has anyone received an email like this yet?
Thanks, everyone. We're looking forward to the New Year!
Sorry, comments are closed for this article.
|Taylona on Dec 30th, 2013 @ 03:04 PM|
Yeah I figured. I went to mail something at the post office the other day and it took like an hour :/
CallistaSkip on Dec 30th, 2013 @ 01:11 PM
Bozo - You haven't yet! It would be sent through the Paypal email attached to the payment account. We don't have a system yet that associates your payment via your Furo account email, since payments are done over Paypal's site.
Your order also hasn't gone out yet, since we were waiting on word about the book.
Zarkin - glad to hear it!
Taylona - I'm fairly positive that not many people would have received their product by Christmas, due to shipping delays. We did have a fair amount of packages done and shipped before Christmas, but our post offices were swamped, just like everywhere else.
-- I'm going to be doing a new update soon, now that we have an ETA from the book printers.
Nezumi12 on Dec 29th, 2013 @ 09:55 PM
wow. the book sold out already? that's pretty good.
Taylona on Dec 29th, 2013 @ 06:54 PM
I'm surprised mine didn't get here by Christmas since I don't have a book with mine.
BlueJay on Dec 29th, 2013 @ 02:28 PM
I think I'm one of the unlucky ones whose novel-related issue has held up his Awakening set. Guess I've got a while yet to wait.
And it's really a shame I'll never get a character into the game, but then, my fursona is basically Zi Tessa, so I guess I'll be content with that.
Zarkin on Dec 29th, 2013 @ 02:28 PM
I did receive an email from USPS allowing me to track my package. It was a pre-order, so far I'm informed of each step my order go trough.
captainbozo on Dec 29th, 2013 @ 02:19 PM
I've put in a pretty large purchase, and I have not received an email yet. Is it sent through the Paypal email? I would really appreciate an email field, either attached to our account or otherwise, since I don't check the email associated with my Paypal much anymore.
In either case, I have not received any email yet. I'll keep you informed.